Level one
Digital Accessibility Review
One conversation of about an hour and read-only access. The accessibility review covers up to 10 pages of your website against WCAG 2.2 level AA, the W3C's web accessibility guidelines. A 2.2 check also covers WCAG 2.1 AA, which the standard behind the European Accessibility Act rests on today. We test them with a keyboard and with a screen reader, a program that reads the page aloud. We also trace your team's email and documents. Every finding in the Written Report carries a place (page, email, file), the hours it costs today, and what would remove it. The report reaches you within ten working days.
Request a Digital Accessibility Reviewor write to contact@ergostrat.com
What is a Digital Accessibility Review?
A Digital Accessibility Review is a check of how reachable your business is by digital means. We look in two directions.
Outward: whether your website works for every customer, including people with low vision, people using only a keyboard, and people on a slow phone. We measure it against the web accessibility standard WCAG 2.2 and the European Accessibility Act (EAA), Directive (EU) 2019/882. In Bulgaria, the Act is implemented by the Law on Accessibility Requirements for Products and Services, in force since 28 June 2025. Inward: whether your email, documents, orders and reports travel along one path, or whether the same number is typed into three places. The outward half is what most providers sell as a WCAG compliance check. The result is one written report with an ordered list, not a score out of five.
The Digital Accessibility Review is the first of our two levels. The second is the Expert Review, where we map the whole workflow together with the people who run it. The Website Review also checks accessibility, but across the whole site, up to 500 pages, alongside speed, technical SEO and forms; this review covers up to 10 pages, with a written report against WCAG 2.2 and the European Accessibility Act and your team's email and documents.
Who is this for?
- Your website is more than two years old and nobody has checked it with a keyboard and a screen reader.
- You are considering an automation or a new website and want to know first which one is worth it.
- You sell a product or service on the European Accessibility Act list, an online shop for example, to customers in the European Union, and someone has asked about your EAA compliance. The Act has applied since 28 June 2025. Microenterprises that provide services are exempt. If you are exempt, the review is still useful: it also covers your email, documents and orders, which the Act does not reach.
- You want a written list you can hand to any contractor without paying for a second diagnosis.
What do we look at?
The scope is fixed, so the review stays comparable and within ten working days: one conversation of about an hour with the person who knows the daily routine, and read-only access to what already runs in your business.
- The website: up to 10 key pages, among them one complete journey from the first page to the enquiry. We measure speed, keyboard use, contrast, forms, and what automated tools miss. Tools catch 30 to 40 percent of WCAG issues; the rest is checked by hand.
- Email: how an enquiry arrives and how long it waits before someone answers.
- Documents, orders and reports: where a number is carried by hand from one place to another.
The standards we measure the website against: WCAG 2.2 level AA and EN 301 549, the European norm for ICT accessibility. WCAG 2.2 AA is the international standard, so we measure against it wherever you sell. We do not advise on US or UK law.
How does it run?
- 01Conversation.One hour with you or with the person who runs the daily work. We write down where the hours go.
- 02Reading.We go through the website, the email and the documents with read-only access. Nothing changes while we look.
- 03Measuring.We run the pages through axe-core, an automated WCAG checker, and Lighthouse, Google's page test, for speed. Then we walk them by hand: keyboard only first, then the free NVDA screen reader. Every finding traces back to a row you can check yourself: a page address, an email subject line, a file name.
- 04Report.You receive it in writing and we walk through it on a call, so every point is clear.
What do you get?
A Written Report. In it: the findings ordered by impact, not by ease, so that what costs you the most hours comes first, even when it is the hardest. For every finding: what it is, where it is, how much time it costs today, and what would remove it.
One real row from one of our reports (a review of an online shop on 29 August 2026, names removed): finding, "insufficient text contrast"; where, "on every page tested"; what removes it, "secondary text colours to 4.5:1".
The accessibility report stays current until you change the website, for twelve months at most. After that your website and your processes have changed enough to deserve a fresh look.
How long does it take?
The Written Report reaches you within ten working days of receiving read access. The walkthrough call is scheduled in the same week.
What happens next?
There is no obligation. The list is yours. If you decide to continue, every finding already names the next step: a fix on the website, the automation of one process, or an Expert Review if the workflow is larger than one conversation can cover.
Articles
- Do accessibility overlay widgets actually work?Not in the way they are sold. The US Federal Trade Commission fined accessiBe for falsely claiming its overlay makes any website WCAG-compliant.
- How much does an accessibility review cost for a small business?Market prices run from around EUR 99 to 390 for a few key pages to several thousand euros for a whole online shop, depending on scope.
- Are your business's documents (PDF, Word) accessible to your own staff?A PDF with no tags, a scan with no text layer, a Word file without heading styles: a screen reader cannot read any of these. Check with the built-in tool.
- Does the European Accessibility Act apply to a company that sells only to other businesses?If you sell only to businesses, the Act generally does not apply: it covers services for a "consumer" acting outside their trade. Exception: if your public site also sells to consumers, that part is in scope.
- What is the compliance deadline for the European Accessibility Act if my service already exists?Services must comply from 28 June 2025. Three narrower exceptions reach 2030 or later: old products, old contracts, and self-service terminals.
- What are the fines for not complying with the European Accessibility Act?The directive itself sets no fine; each country writes its own. Bulgaria's transposing law caps a company's sanction at about EUR 10,226 for a first violation.
- How is a website tested with a keyboard and a screen reader?You put the mouse away and walk the path with Tab, Enter and the arrow keys, then listen with the free screen reader NVDA. Automation catches only some of the barriers.
- What is WCAG 2.2, and why does it matter for your website?WCAG 2.2 is the current version of the W3C's web accessibility guidelines, with three conformance levels. Level AA underpins the Accessibility Act.
- Who does the European Accessibility Act apply to?Any company, inside or outside the EU, that sells a listed product or service to consumers there. Microenterprises providing services are exempt.
Questions
How is this different from an automated checker?
Automated tools find 30 to 40 percent of WCAG issues and none of what happens in your email and documents. We walk up to 10 key pages by hand: keyboard only first, then the free NVDA screen reader. The email and documents we trace with read-only access.
Will it tell me whether I comply with the European Accessibility Act?
The Digital Accessibility Review will tell you where your website falls short of WCAG 2.2 level AA, the standard the Act is applied by in practice, and what to fix first. A formal conformance statement or accessibility statement is separate work, which the report describes if you need it.
Do I need an accessibility statement for my website?
Most likely yes, if you sell online to consumers in the European Union and are not a microenterprise. Article 13(2) of Directive (EU) 2019/882 requires the provider to publish a written statement on how the service meets the accessibility requirements. Microenterprises that provide services are exempt. The statement's content starts from the same WCAG 2.2 check: what meets it and what does not.
Do you only find the problems, or fix them too?
We find them and put them in order; while we look, nothing on your website changes. The fix, which the market calls remediation, is separate work after the report. You can hand the list to your own developer or order the fix from us, and every finding already says what would remove it.
How do I make my website accessible?
By finding the barriers and fixing them in order of weight. The review gives you that order in writing: for every finding, where it is and what would remove it. The fix is then done by your own developer or by us.
Does the review cover a mobile app?
No. We review the website, including how it works on a phone, plus your email and documents. If you also have a separate mobile app, mention it in the first conversation, so it is clear from the start what stays outside the report.
What does "read access" mean?
A way to look without touching: a guest account in the mailbox or a few forwarded sample emails, a shared folder of documents, the website address. We do not ask for administrator passwords.
When is the Expert Review the better choice?
When there are more than two processes and they pass through several people or departments. Then one conversation is not enough and we map the flow together with the people who run it.
How long does the report stay current?
Twelve months. That is how long the accessibility findings usually stay true; it is not a guarantee. If you change the website or a core tool in the meantime, tell us and we will mark which items on the list no longer apply.
How is the cost of an hour worked out?
You give us the hourly rate: gross salary plus employer contributions, divided by working hours. If you do not, we report hours only, with no money figure. We check the hours two ways: what the person who does the work tells us, and the traces in the tools, such as email timestamps and record times. Where the two differ, we use the lower figure.
What does it cost and when do we pay?
The price is fixed for the scope described and written into the proposal before we start. If the first conversation shows the scope is larger, we say so before we continue.
What language is the report written in?
In English. In Bulgarian as well, if part of your team works in it.
Next step
One conversation, one report.
Write to us with one line about what gets in your way most. We reply by the end of the next working day (Sofia time, UTC+2, UTC+3 in summer), with what we need to start.
Request a Digital Accessibility Reviewor write to contact@ergostrat.com